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Patrimonio LR I, Sociedad Anónima de Capital Variable, henceforth referred to as “GRUPO LÓPEZ ROSA” or “the Responsible Party” interchangeably, is a legal entity established under the legal framework of Mexico, duly registered in the Federal Taxpayers Registry, and authorized by its corporate purpose to engage in the commercialization, buying, selling, importing, exporting, trading, commissioning, intermediating, distributing, and negotiating all kinds of goods, products, and merchandise, both domestic and foreign, including raw materials and assets, on its own behalf and on behalf of others, in a declarative but not limiting manner for all types of products and/or stores through digital platforms, as well as the creation of websites, and/or production and creation of television programs and commercial advertisements for transmission on digital screens, as well as the development of analog and digital systems.
In compliance with Articles 3 Section I, 15, 16, and 17 of the Federal Law for the Protection of Personal Data Held by Private Parties, hereafter referred to as “the Law,” GRUPO LÓPEZ ROSA is responsible for the use and protection of the personal data of its users and the natural and legal persons with whom it has business relationships, suppliers, service providers, commercial allies, and any other natural or legal person who contacts the company, hereafter referred to as “Users”. The use and protection of data will follow the principles of legality, consent, information, purpose, loyalty, proportionality, and responsibility, for which it informs the following:
GRUPO LÓPEZ ROSA, by this act, commits not to disclose Users’ personal data, unless it has the authorization from the Users, or as established in this Privacy Notice, or as required by relevant authorities. Additionally, it is authorized to disclose Users’ personal information in case of legal requirements by a competent authority, in accordance with the Federal Law for the Prevention and Identification of Operations with Illicit Origin (LFPIORPI).
The personal data referred to in this Privacy Notice may be collected by GRUPO LÓPEZ ROSA, its collaborators, employees, or allies, when provided directly by the Users at the offices of GRUPO LÓPEZ ROSA, through instant messaging, phone calls, the website www.lopezrosa.com, emails, social networks, and via the following platforms and web servers: OpenAI, Google, Drive, Sheets, Encharge, Ionos (web server of “the Responsible Party”), email, Stripe (Payment Platform), Crisp (Omnichannel Tool), Docusing, Covermanager when necessary for the provision of its services.
Address of the Responsible Party: Plot marked with number 64 on 20th street of Circuito Colonias, Mérida, Yucatán, C.P. 97125.
Personal data subjected to processing: The personal data of Users that will be processed for use by GRUPO LÓPEZ ROSA are: full name or social denomination, occupation, marital status, gender, date and place of birth, address, mobile and fixed telephone numbers, email address, official identification issued by the National Electoral Institute, current Passport issued by the Ministry of Foreign Affairs, professional license, Fiscal Situation Certificate, documents accrediting the personality of the legal representative and/or existence of the legal entity, proof of address, Unique Population Registry Code, among others. When financial information such as bank statements or account numbers is involved, GRUPO LÓPEZ ROSA will clearly explain to Users the reason for its request, as well as the scope of the request for such personal data.
Purpose of personal data processing: Personal data will be processed according to the following main purposes: For the preparation of contracts and legal documents related to real estate, follow-up on customer information, and for billing. Additionally, personal data will be processed according to the following secondary purposes: For sending promotions and advertising, as well as sending information to users about additional projects offered by GRUPO LÓPEZ ROSA.
Users may request GRUPO LÓPEZ ROSA, by sending an email to contacto@lopezrosa.com, that their personal data not be used for other purposes. For this reason, GRUPO LÓPEZ ROSA must respond to such request no later than five business days after receipt of the request, in which case, the use of their personal data will be limited to the main purpose.
Options and means offered by the Responsible Party to limit the use or disclosure of personal data: The security of Users’ information is a priority for GRUPO LÓPEZ ROSA, hence it will safeguard the personal data of Users on mobile phones with passwords and through a server that contains a data Cloud, which will have limited access as it can only be accessed by invitation on computers used by GRUPO LÓPEZ ROSA collaborators and access must be approved. Additionally, physical information will be backed up using file cabinets with key security to limit access to authorized persons. Derived from the foregoing, GRUPO LÓPEZ ROSA has implemented policies and internal processes applicable to its personnel, through which personal data are used by a minimum of people, limiting the use of reproduction means. The authorized persons to handle personal data will be the executive, sales operational, marketing operational, and administrative personnel of GRUPO LÓPEZ ROSA, as well as allies executing commercial projects within the company. As a sign of goodwill, GRUPO LÓPEZ ROSA has signed confidentiality agreements with its employees and collaborators.
GRUPO LÓPEZ ROSA will not be responsible for the illegal interception of communications by third parties. In the event that GRUPO LÓPEZ ROSA becomes aware of such circumstances, it will notify the Users by any means so that appropriate measures can be taken to safeguard their data.
GRUPO LÓPEZ ROSA states that it may perform transfers of personal data of users or clients, which will be national, and will be carried out with the strategic allies that require it. The purposes of the data transfer are commercial.
Means to exercise the rights of Access, Rectification, Cancellation, or Opposition (ARCO): Users may exercise their rights of access, rectification, cancellation, or opposition at any time by submitting a request in terms of Chapter IV of the Federal Law for the Protection of Personal Data Held by Private Parties through a written document addressed to the Responsible Party with attention to the Personal Data Protection Department or, where appropriate, to the person in charge, sent to the email contacto@lopezrosa.com. The request will be addressed within a maximum of five business days from the date of receipt of the request, with acknowledgment of receipt, issuing the corresponding determination for the legal effects that may arise. Notices made by any other means will not be valid.
Revocation of consent can be made in the same terms as the previous paragraph, through the respective cancellation request.
Changes to the Privacy Notice: In the event that GRUPO LÓPEZ ROSA needs to modify the content of this Privacy Notice, it reserves the right to change, modify, supplement, and/or alter this Privacy Notice at any time, in which case it will inform the Users at least 15 business days after the modifications have been made, through the website www.lopezrosa.com, making available the new Privacy Notice, applying as applicable the provisions of the Law itself, for the manifestation of the will of the Users. All modifications made to this Notice will take effect 30 calendar days after their publication in any of the aforementioned means, if applicable, and physically at its offices and workplaces.
If you do not agree with the terms of this Privacy Notice, you must express your opposition by email to: contacto@lopezrosa.com, otherwise, it will be understood that you have given your consent.
GRUPO LÓPEZ ROSA invites you to periodically review this Privacy Notice through the previously mentioned website, to be informed about your personal data.
Last updated: May 14, 2024.
Address: Number 64 on Calle 20 de Circuito Colonias, Mérida, Yucatán, C.P. 97125.
Email: contacto@lopezrosa.com
Phone: (999) 161 8145
Welcome to López Rosa's customer service portal. By accessing and using www.clientes.lopezrosa.com (hereinafter referred to as the "portal"), you agree to comply with the following terms and conditions of use. If you do not agree to these terms, we recommend that you do not use the portal.
a. Authorization of Access: López Rosa grants its customers authorization to access and use the portal for personal and non-transferable purposes. You agree to use the portal solely for legitimate purposes related to self-management of your investments in López Rosa.
b. Account Information: By registering on the portal, you agree to provide accurate and up-to-date information. It is your responsibility to maintain the confidentiality of your account information and keep it updated. You agree to be responsible for all activities that occur under your account.
c. Proper Use: You agree to use the portal in accordance with applicable laws and regulations. You must not use the portal for fraudulent, illegal, defamatory, offensive, or rights-violating activities of third parties.
d. Interruptions: López Rosa strives to keep the portal available continuously but does not guarantee it to be free from interruptions or errors. López Rosa reserves the right to interrupt access to the portal for maintenance, updates, or any other reason without prior notice.
a. Payments: Through the portal, you can make payments related to your investments in López Rosa. You are responsible for ensuring that payments are made in a timely and accurate manner. López Rosa is not responsible for errors or omissions in payments made through the portal.
b. Account Statements: The portal allows you to view your investment account statements. The information provided in the account statements is accurate according to our records at the time of issuance. However, López Rosa does not guarantee the continuous accuracy of the information and recommends that you verify any discrepancies or additional inquiries.
c. Construction Progress and Delivery Dates: Through the portal, you can view the progress of construction and delivery dates of the developments in which you have invested. These dates and progress are provided with the best information available at that time and may be subject to changes without prior notice.
a. Copyright: All content on the portal, including but not limited to texts, graphics, logos, images, videos, audios, and software, is protected by copyright and other intellectual property rights of López Rosa or its licensors. You agree not to use, reproduce, modify, or distribute such content without the express written permission of López Rosa.
López Rosa reserves the right to modify these terms and conditions at any time. Any changes will be posted on the portal, and your continued use of it will constitute your acceptance of the modified terms. López Rosa also reserves the right to terminate access to the portal at any time and for any reason without prior notice.
These terms and conditions shall be governed and interpreted in accordance with the applicable laws and/or codes for the state of Yucatán. Any dispute related to the use of the portal shall be subject to the exclusive jurisdiction of the competent courts in the state of Yucatán.
By using www.clientes.lopezrosa.com, you acknowledge that you have read, understood, and accepted these terms and conditions in their entirety. If you have any questions or concerns, we recommend that you contact López Rosa's customer service team.